Local Number Portability

How it Works

Local Number Portability is now available for all Wayatone plans which include a US/Canada DID Phone Number.

A port request can be initiated by ordering the porting from Wayatone. We will contact the customer as soon as we will receive the porting request and notify the customer regarding the follow up procedure.

 

Important Information

  • DO NOT cancel your current phone service until you receive a confirmation from us telling you the port is confirmed and the  number is available.
  • There is a one time fee of $24.95 for Porting.
  • Porting can take up to 30 days after we receive all the information required.
  • In an event that more information is required, we will contact you directly.
  • For reasons out of our control, some ports never go through.  In some cases, even when our Portability Checker or order flow thinks a number is transferable, it might not be.

 

LNP FAQ’s  
1. What if my number is not portable?
In some instances, we may not be able to transfer your number. In this case you can choose to receive a new incoming number with the area code of your choice.

2. How long will it take to transfer a number?
The transfer process can take up to 30 days, depending on the local phone company.

3. What happens while the number is being transferred?
During the number transfer process, we provide a temporary number so that your customer can begin to use the service and all its free features immediately. Then, when the number is transferred, we’ll inform you via email and the number will be transferred seamlessly.

4. Who do I contact if I have questions?
Contact Wayatone Customer Support through our Contact us or by calling 1-888-342-0866.

5. What is the cost of porting a number?
There is a setup fee of $24.95.

6. Where can I port my number from? 
Canada and USA.

7. How do I port a number to replace an existing DID number? 
Order a number, and once the port is complete contact our service team to swap and delete numbers as needed.

8. Can I port a toll-free number? 
Yes, place an order for a toll free number and choose “Keep my existing phone number” during the order you will given on screen directions to port your number.

9. Can I port multiple numbers at the same time? 
No, you must submit them individually. However, if you are going to port more than 25, please Contact us.

10. When can I cancel my current number? 

Only once you have received conformation from us that your number has been ported successfully.

11. Why is my number not portable? 
Number porting requires interaction between carriers and in some cases, your current provider might not be able to port numbers out. In addition, in some regions (usually rural areas), our footprint does not include the ability to port numbers due to infrastructure and carrier partnerships.

12. What is required to port my number to Wayatone?
In order to port your number we will need a copy of the LOA (Letter of authorization, sent at the time of the order) Signed and dated. We will also require proof of ownership of the number. This is most commonly found in the form of a phone bill (no later than 30 days old). Be sure your proof of ownership shows your name, Address, and the Telephone number being ported. Also be sure that the information on the bill matches the information on the Letter of authorization.

13. What can cause delays in my porting
Porting can take up to 30 days on a clear and correct order. There are several factors that can affect the port time of your order. The primary cause of delay is invalid information. Check with your current provider to be sure you are providing us with the correct Name, Address, and Billing telephone number for your order. Sometimes the provider has things listed differently in their system then you think. Another common cause for delay is outdated proof of ownership; please be sure that the LOA and bill are both dated within 30 days.

14. My provider says the info is correct, but I am still being rejected. What can I do?
Please contact your current carrier and request a copy of your “CSR” (customer service record). They are required by law to give this to you, and the CSR is the magic key to all the process of the LNP.

 

Contact Us

Sales Inquiries:
647-247-8004
OR
Info (at) Wayatone.com

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