Shipping and Returns

Wayatone ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we can ship your order via United Parcel Service (UPS) or Purolator.

Risk of Loss 

All items purchased from the Voiptop Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To cancel an order please contact us by website contact form and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped.

Wayatone’s cancellation policy for Pay-as-you-go Membership is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.

Wayatone accepts hardware returns to the Toronto location only. You must have a Return Authorization(RA) number before returning any merchandise to Wayatone.

The following are Wayatone Return Shipment Policies:

  • DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
  • Defective products must be in original factory carton with all original packing materials.
  • All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
  • The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
  • Returns must be shipped freight prepaid.Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • Note: We will not process/verify any order that does not have a valid contact phone number.

Contact Us

Sales Inquiries:
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